DOGE (Department of Government Efficiency)
What Elon Musk appears to be doing to government in the USA is quite extraordinarily and probably illegal. Just as he did when he bought Twitter, he is sending small teams of trusted employees from his firms in to hijack the software and data which they will use to decide which 80% of employees they are going to fire.
It's hard to imagine where or how this is going but I surprise myself by agreeing that radical change is long overdue. My own personal experiences dealing with administration relating to the recent deaths of my father, father-in-law and mother-in-law require extensive use of government services in 3 countries: UK, France and USA. All three have provided the most abominable levels of service so far. It feels as if old systems and practices have had decades of changes layered on top of each other until you get to a service today that scarcely functions, even with the manual intervention of armies of paid administrators. Let me give some examples:
1. USA
My father was in receipt of a US pension. Within days of his passing, I emailed the US Federal Benefits Office in London (who handle people based in the UK) to advise them. I sent them the required documents including his death certificate. No response other than an automated acknowledgement. I sent a couple more emails but still no response within their stated delay (2 weeks I think it was). So I tried to telephone them during the small window they are open for calls (I think it was certain Tuesday or Wednesday mornings only each month). I was put on hold, told to ring another number, put on hold and then cut off with a message telling me to email them.
After about 4 months I received a response from the federal agency advising me that the contents of my email had been noted and they would be in touch.
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This is the envelope they provided to send a cheque to the USA |
A month later, they sent a letter to my mother demanding re-rembursement of the pension money that they had continued to pay after I had first told them my father had passed away. They require us to send a cheque in US dollars in an envelope they have provided that does not have an address on it. There is a note to say it should be posted to the address as instructed on page 1 of form SSA-1372-BK-FC. I googled this form and it is entitled 'Advanced Notice of Termination of Child's Benefits' with a US address. Of course I am not going to post a cheque for $8000 there. I don't know what to do next but I guess they will be after us for the money!
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These appear to be the instructions for posting a cheque to them |
2. UK
Working with our solicitors, we completed the government's 75 page from to apply for probate. All of my father's assets are frozen until this process is completed and any taxes due are paid. The solicitors sent the form by special delivery to HMRC and advised me that a code would be sent within 20 days. The code is then used to access the online account and proceed with the next steps.
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From www.gov.uk |
After the 20 days deadline has passed, our solicitors contacted HMRC. They said they had lost the document that was sent to them by special delivery (with proof of delivery of course). So the form now has to be sent again and we start again.
This reminds me of a very similar incident when I last renewed my UK passport a couple of years ago. I had to send both of my passports (the expiring UK one and my valid French one) in for the application which I did using special delivery with signature on arrival and they lost both of my passports.
3. France
Goodness where do I start?
Well let's say that you have to inform dozens of organisations individually of a death, some in writing, some will accept electronic documents. The notaire has to produce an 'acte de notoriété' without which no assets can be released. This document is official confirmation of who the heirs are. We have been waiting over 6 months for this document so nothing much has happened yet. The only payment that is authorised is payment for the funeral up to a maximum of about €5800.
So despite the fact we have posted about 25 letters and sent various organisations all sorts of emails, nothing has happened yet. We have been able to close some accounts and mobile phone contracts but it's not easy. I get the distinct impression that some organisations make it as hard as possible. Or maybe it's just the old fashioned bureacracy led approach in a digital world that makes it feel that way.
There is without doubt a very strong case for tearing up the old system (lots of paper) and designing a streamlined digital process for the 21st century. I sometimes wonder if I am going to need to get out my quill pen ink and seal to proceed.
My Taxes
I have to pay my taxes at the end of January each year. Soon after the government kindly sends me an email advising what my money is being spent on. Unfortunately, it doesn't itemise out all the money wasted on inefficient archaic bureaucracy, the type of which I have written about above. However, what it does illustrate very clearly is the vast amount of your money that is wasted on paying back all the money that our governments have borrowed to fulfil their ill advised and wasteful policies. Just think what we could do with all that money if we used if to benefit the people rather than to pay back loans. It's truly shocking, it's so much money!!! It's 11% of our state expenditure!! And then there's welfare but best not to go there!

André Breton, André Masson, Peggy Guggenheim, Max Ernst, Franz Werfel, Alma Mahler, Marc Chagall, Marcel Duchamp, Victor Serge, Heinrich Mann, Claude Levi Strauss?